Shipping

Frequently Asked Questions (FAQs)

Shipping

There is no signature requirement on the FedEx label provided by Litholink, however, we recommend that when you schedule pick up, you let the FedEx representative know if you will not be home and where the shipping package has been left.

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Five to 7 business days from the time your order is placed with a Litholink customer service rep.

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We recommend that you call your local FedEx, as hours may vary based on location and geography.

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A tracking number is provided on the FedEx label, the purple copy is for you to keep.

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Yes, FedEx will pick up from the address you provide them.

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We recommend that you contact FedEx for pick up. FedEx drop-off requirements can vary from geographical location.

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Litholink will cover the cost of shipping your specimen back to our labs – when calling FedEx, select “0” for a customer service representative to coordinate pick up.  You will not need our account number.

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Yes, however we strongly encourage you to ship it the day you complete it to ensure the specimen gets to our laboratory in Chicago on time. The specimen is good for 4 days from the date the collection ends, but we recommend you allow 1-2 days for FedEx delivery. Therefore we recommend you ship within 2 days of starting your collection.  

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