Labs, Testing & Appointments

Frequently Asked Questions (FAQs)

Labs, Testing & Appointments

Both measurements can be used, however there are more gradations on the jug when it’s placed vertically on a flat service. We recommend you place the jug on a flat service and take a vertical measurement. 

Was this helpful? Yes No
Still need help? Contact Us

To ensure we don’t create duplicate records of your order in our systems.

Was this helpful? Yes No
Still need help? Contact Us

1 full calendar day. For example – 7AM Monday through 7AM Tuesday

Was this helpful? Yes No
Still need help? Contact Us

You don’t have to start it first thing in the morning. First void should be put in the toilet.  

Was this helpful? Yes No
Still need help? Contact Us

Five to 7 business days from the time your order is placed with a Litholink customer service rep.

Was this helpful? Yes No
Still need help? Contact Us

We recommend that you contact FedEx for pick up. FedEx drop-off requirements can vary from geographical location.

Was this helpful? Yes No
Still need help? Contact Us

Yes, if you miss a void, your results will be compromised and your sample may be rejected.

Was this helpful? Yes No
Still need help? Contact Us

No, you don’t have to start it first thing in the morning, though most people find that the most convenient way to do the collection. First void should be put in the toilet.

Was this helpful? Yes No
Still need help? Contact Us

A physician order for testing services is good for 1 year.

Was this helpful? Yes No
Still need help? Contact Us

No, the kit does not expire, but we recommend you complete the collection as directed by your physician.

Was this helpful? Yes No
Still need help? Contact Us

No - you’ll need to send the first sample within 2 days from the date the collection ends.  We recommend you complete the collections consecutively, however, if you have been directed otherwise by your physician, we’ll need to send out another shipping box and label for you. 

Was this helpful? Yes No
Still need help? Contact Us

Yes, however we strongly encourage you to ship it the day you complete it to ensure the specimen gets to our laboratory in Chicago on time. The specimen is good for 4 days from the date the collection ends, but we recommend you allow 1-2 days for FedEx delivery. Therefore we recommend you ship within 2 days of starting your collection.  

Was this helpful? Yes No
Still need help? Contact Us

1 full calendar day. For example – 7AM Monday through 7AM Tuesday

Was this helpful? Yes No
Still need help? Contact Us

You don’t have to start it first thing in the morning. First void should be put in the toilet.  

Was this helpful? Yes No
Still need help? Contact Us

We encourage you to eat and drink normally, however if your physician has directed you to change your diet, you should follow the recommendations of your physician.

Was this helpful? Yes No
Still need help? Contact Us

Yes – we encourage you to eat and drink as you normally do.

Was this helpful? Yes No
Still need help? Contact Us

Yes, if you miss a void, your results will be compromised and your sample may be rejected.

Was this helpful? Yes No
Still need help? Contact Us

No, you don’t have to start it first thing in the morning, though most people find that the most convenient way to do the collection. First void should be put in the toilet.

Was this helpful? Yes No
Still need help? Contact Us

No - you’ll need to send the first sample within 2 days from the date the collection ends.  We recommend you complete the collections consecutively, however, if you have been directed otherwise by your physician, we’ll need to send out another shipping box and label for you. 

Was this helpful? Yes No
Still need help? Contact Us

Yes, however we strongly encourage you to ship it the day you complete it to ensure the specimen gets to our laboratory in Chicago on time. The specimen is good for 4 days from the date the collection ends, but we recommend you allow 1-2 days for FedEx delivery. Therefore we recommend you ship within 2 days of starting your collection.  

Was this helpful? Yes No
Still need help? Contact Us

No, just the medications that you physician has prescribed for your kidney stones.

Was this helpful? Yes No
Still need help? Contact Us

We recommend that you wait until you feeling well enough to eat and drink normally. 

Was this helpful? Yes No
Still need help? Contact Us

We recommend that you do not complete the collection if you have a urinary tract infection, otherwise, other infections should not interfere in our testing. However, we encourage you to eat and drink normally during the collection process, so if your infection is interfering with your normal diet routines we suggest you wait until you are back to eating and drinking normally.

Was this helpful? Yes No
Still need help? Contact Us

If stool contaminates your urine specimen it will be rejected, as it interferes with testing. Please contact a customer service representative for a new collection kit.

Was this helpful? Yes No
Still need help? Contact Us

If you haven’t started your collection, we encourage you to wait for the stone to pass. However, it will not interfere with testing.

Was this helpful? Yes No
Still need help? Contact Us

Yes, we encourage you to eat and drink normally the day before and during the collection process, only the supplement form interferes with the lab test.

Was this helpful? Yes No
Still need help? Contact Us

Vit C may cause kidney stones, but we ask that you stop taking supplements as they may interfere with some of the testing performed by the lab. We want to make sure your results are a true reflection of what is going on in your body. 

Was this helpful? Yes No
Still need help? Contact Us

We encourage you to eat and drink normally, however if your physician has directed you to change your diet, you should follow the recommendations of your physician.

Was this helpful? Yes No
Still need help? Contact Us

Why do I have to discontinue this supplement?Vit C may cause kidney stones, but we ask that you stop taking supplements as they may interfere with some of the testing performed by the lab, we want to make sure your results are a true reflection of what is going on in your body.

Was this helpful? Yes No
Still need help? Contact Us

Yes – we encourage you to eat and drink as you normally do.

Was this helpful? Yes No
Still need help? Contact Us

Call Litholink’s customer service team. 

Was this helpful? Yes No
Still need help? Contact Us

No, unfortunately we only run the tests defined in our serum panel in our laboratory.

Was this helpful? Yes No
Still need help? Contact Us

We encourage you to complete the serum after the urine collection is completed, since you will need to ship back the serum and urine together to our laboratories in Chicago. We have provided one blue shipping box for this.

Was this helpful? Yes No
Still need help? Contact Us

Check the order form.

Was this helpful? Yes No
Still need help? Contact Us

You can get your blood drawn at a LabCorp patient service center, or some physicians request you get the draw at the physician office.

Was this helpful? Yes No
Still need help? Contact Us

No, your draw facility will provide supplies, if serum has been ordered by your physician. Check your order form to see if your physician has ordered serum testing.

Was this helpful? Yes No
Still need help? Contact Us

You can get your blood drawn at a LabCorp patient service center, or some physicians request you get the draw at the physician office.

Was this helpful? Yes No
Still need help? Contact Us

No, but your physician should expect results two weeks from the time you send the kit back to us. your physician will notify you of the results.

Was this helpful? Yes No
Still need help? Contact Us