At Home Kits

Frequently Asked Questions (FAQs)

At Home Kits

Both measurements can be used, however there are more gradations on the jug when it’s placed vertically on a flat service. We recommend you place the jug on a flat service and take a vertical measurement. 

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To ensure we don’t create duplicate records of your order in our systems.

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1 full calendar day. For example – 7AM Monday through 7AM Tuesday

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You don’t have to start it first thing in the morning. First void should be put in the toilet.  

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Five to 7 business days from the time your order is placed with a Litholink customer service rep.

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We recommend that you contact FedEx for pick up. FedEx drop-off requirements can vary from geographical location.

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Yes, if you miss a void, your results will be compromised and your sample may be rejected.

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No, you don’t have to start it first thing in the morning, though most people find that the most convenient way to do the collection. First void should be put in the toilet.

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A physician order for testing services is good for 1 year.

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No, the kit does not expire, but we recommend you complete the collection as directed by your physician.

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No - you’ll need to send the first sample within 2 days from the date the collection ends.  We recommend you complete the collections consecutively, however, if you have been directed otherwise by your physician, we’ll need to send out another shipping box and label for you. 

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Yes, however we strongly encourage you to ship it the day you complete it to ensure the specimen gets to our laboratory in Chicago on time. The specimen is good for 4 days from the date the collection ends, but we recommend you allow 1-2 days for FedEx delivery. Therefore we recommend you ship within 2 days of starting your collection.  

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